Thank you for choosing RAYS by Kiran. We take immense pride in the craftsmanship of our handmade bags. To ensure a smooth shopping experience, please review our Shipping and Return policies below.
Shipping Policy
At RAYS by Kiran, every bag is entirely handmade with attention to detail and care. Because of this artisanal process, please note the following:
- Processing & Delivery: Shipping may take up to 15 business days. This timeframe allows us to ensure your piece meets our quality standards before it reaches your door.
- Shipping Charges: A flat shipping fee of 300 applies to all orders.
- Tracking: Once your order is dispatched, you will receive a notification with tracking details to monitor your delivery.
Returns & Exchanges
We strive for perfection in every stitch. However, we understand that issues can occasionally arise.
Returns
- Defective Products: We only accept returns for products that are defective or damaged due to an error on our side.
- Reporting: If you receive a damaged item, please contact us within 12 hours of delivery with photographic evidence of the defect.
- Condition: Items must be unused and in their original packaging to qualify for a return.
Exchanges
- We are happy to offer exchanges if you would prefer a different style or if your item qualifies under our defective product policy.
- To initiate an exchange, please reach out to our customer support team at info@raysbykiran.com or +92-321-1234567
Need Assistance?
If you have any questions regarding your order or our policies, feel free to contact us. We are here to help!